Returns, Cancellation and Refunds

Food

As a general rule, food orders cannot be cancelled or returned simply because you have changed your mind or no longer want the goods. Food is generally excluded from the ordinary right of withdrawal.

Once an order has been placed, we therefore cannot guarantee that it can be cancelled or changed. Contact us immediately at support@rabuta.dk, or alternatively nmasianshop@gmail.com, if you wish to change or cancel an order. If the order has not yet been packed or dispatched, we will check whether this is possible.

This does not limit your right to complain if food is damaged, spoiled, defective or does not match what you ordered. Contact us as soon as possible and provide your order number. Photographs can help us handle the matter, but they are not a condition for us to assess your complaint.

Goods covered by the right of withdrawal

If you wish to withdraw from a purchase of goods covered by the right of withdrawal, you must clearly notify us before the deadline. Contact us at support@rabuta.dk, or alternatively nmasianshop@gmail.com, and provide your order number. You then have 14 days to send the goods back to:

Rabuta / Esbjerg Asian Market
Strandbygade 51
6700 Esbjerg
Danmark

You pay the direct return costs unless otherwise agreed. You may examine the goods in the same way as in a physical shop. If they have been handled more than necessary, you may be responsible for any diminished value.

We refund using the same payment method used for the purchase. We aim to process the refund within 3–5 working days after receiving the returned goods. However, the refund will be made no later than the statutory deadline. We may withhold the refund until we receive the goods or evidence that they have been sent back.