Terms of Sale and Delivery

Last updated: 29 October 2026

1. Business information

Rabuta is the webshop for Esbjerg Asian Market.

The webshop is operated by N&M Trading ApS
CVR no.: 37760692
Address: Strandbygade 51, 6700 Esbjerg, Danmark
Email: support@rabuta.dk
Website: https://rabuta.dk
Telephone: +45 91 73 54 90

Online customer service hours:

• Monday–Friday: 09:00–14:00
• Saturday–Sunday: 10:00–14:00

2. Ordering and payment

When you complete an order at Rabuta.dk, you will receive an order confirmation by email. Contact us as soon as possible if you discover an error in your order.

You can pay using the payment methods displayed at checkout. All prices are stated in Danish kroner (DKK) and include 25% Danish VAT.

3. Delivery

We deliver to addresses in Denmark, but not Greenland or the Faroe Islands.

Standard shipping costs 59 DKK. Free shipping on orders of DKK 499 or more. Estimated delivery is 2–3 business days. The applicable delivery option and price are displayed at checkout before you complete your purchase.

Free pickup at Esbjerg Asian Market, Strandbygade 51, 6700 Esbjerg.

Once your order has been dispatched, you will normally receive an email with tracking information, if available.

4. Changing or cancelling an order

If you wish to change or cancel an order, contact us as soon as possible at support@rabuta.dk. We can only change or cancel the order if it has not yet been packed or dispatched.

If the order has already been dispatched, the rules on the right of withdrawal apply where relevant.

5. Complaints about goods

If goods have a defect, contact us at support@rabuta.dk and describe the problem. Please provide your order number and the product name if possible. For food, the batch number and shelf-life date can also help us investigate the matter. Photographs can be useful, but they are not a condition for us to handle a complaint.

Consumer purchases are covered by the Danish Sale of Goods Act's rules on complaints about defects. The complaint period is normally two years. You must complain within a reasonable time after discovering the defect. A complaint made within two months of discovery is always considered timely.

If food is damaged, spoiled or does not conform to the contract, please contact us as soon as possible after receipt. The nature and shelf life of food may affect the assessment of the particular case. This does not limit your rights under the Danish Sale of Goods Act.

6. Right of withdrawal and returns of non-food goods

When buying non-food goods covered by the right of withdrawal, you normally have a 14-day right of withdrawal as a consumer. The period starts on the day you receive the goods.

To withdraw from a purchase, you must clearly notify us before the deadline at support@rabuta.dk. You may also use the standard withdrawal form at the bottom of this page. You then have 14 days to return the goods to:

Rabuta / Esbjerg Asian Market
Strandbygade 51
6700 Esbjerg
Danmark

You pay the direct return costs unless otherwise agreed.

You may examine the goods in the same way as you could in a physical shop. If they have been handled beyond what is necessary to establish their nature, characteristics and functioning, you may be responsible for any resulting diminished value.

If you withdraw from the entire purchase, we refund the payments received, including the cost of the cheapest standard delivery we offer. Additional costs for a more expensive delivery method are not refunded.

The refund is made without undue delay and within 14 days after receiving your notice of withdrawal. We may withhold the refund until we have received the goods back or evidence that they have been sent. We normally refund using the same payment method used for the purchase.

7. Food – no ordinary right of withdrawal when changing your mind

As a general rule, you cannot return food simply because you have changed your mind or do not like the goods. Food liable to deteriorate or expire rapidly is excluded from the ordinary right of withdrawal. Exceptions may also apply to sealed goods unsuitable for return for health or hygiene reasons if the seal has been broken after delivery.

This does not limit your right to complain if food is damaged, spoiled, defective or does not conform to the contract. Contact us as soon as possible at support@rabuta.dk so that we can investigate the matter.

8. Damaged goods or parcels

If goods or their packaging are visibly damaged on receipt, please contact us as soon as possible at support@rabuta.dk. Describe the damage and, if possible, attach photographs of the goods and packaging. Keep the packaging until the matter is resolved.

9. Gift cards

Gift cards purchased at Rabuta.dk can be used as payment at Rabuta.dk. The gift card's value and any expiry date appear on the gift card or in the email sent to the purchaser.

The gift card is valid for three years from the date of issue unless another validity period is clearly stated at purchase.

If the gift card was purchased online, the purchaser can normally exercise the right of withdrawal within 14 days after purchase, as long as the gift card has not been redeemed. Contact us at support@rabuta.dk if you wish to exercise the right of withdrawal.

The value of electronic gift cards may be redeemed for money under the applicable rules. A redemption fee is charged only if it was clearly agreed in advance and is permitted by law. After a gift card expires, its value can normally be redeemed for up to one year without a fee.

Contact us if you have problems using a gift card or have lost the email or code containing the gift card. We will investigate whether it can be found or replaced.

10. Complaint escalation

If you have a complaint about a purchase, first contact us at support@rabuta.dk so that we can try to find a solution.

If we cannot resolve the matter, you can check whether it can be referred to the Danish consumer complaint bodies. This depends, among other things, on the nature of the complaint and the applicable conditions. See the information provided by Nævnenes Hus.

Standard withdrawal form

Complete and return this form only if you wish to exercise your right of withdrawal.

To: N&M Trading ApS, Strandbygade 51, 6700 Esbjerg, Danmark
Email: support@rabuta.dk

I/we hereby give notice that I/we wish to exercise the right of withdrawal in connection with the purchase of the following goods:

Ordered on: ____________________
Received on: ____________________

Consumer's name: __________________________________

Consumer's address: _______________________________

Date: ____________________